Privacy Policy

This Privacy Policy applies to all services and online activities provided by Nora & Scott Vancouver, accessible via Info@norascottvancouver.com. We respect the privacy of all our customers and visitors. Any personal information you share with us is handled with strict confidentiality and processed with the highest level of care.

1. Information We Collect

We collect personal data that you voluntarily provide when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (securely processed by third-party payment providers)

  • IP address and device information

  • Browsing behaviour and interactions on our website

  • Order history and preferences

This information enables us to provide a smooth and efficient shopping experience.

2. Purpose of Data Processing

Your data is used only for legitimate business purposes, including:

Order Processing & Fulfillment

  • Preparing, shipping, and delivering your order

  • Managing returns or exchanges

Customer Service & Support

  • Responding to inquiries, providing assistance, and resolving issues

Updates & Relevant Communications

  • Sending order confirmations, shipment updates, product information, and essential service announcements

Website Optimization & Service Improvement

  • Understanding user behaviour to enhance website usability and customer experience

  • Improving product offerings and service quality

We never sell your personal information to third parties.

3. Sharing Your Information With Third Parties

We only share your personal data when necessary for our operations, such as:

  • Payment providers (for secure transaction processing)

  • Shipping carriers (to deliver your order)

  • IT and marketing partners (for website functionality and communication services)

These partners are contractually obligated to handle your data securely and only for the purposes we authorize.
We may also share information when legally required, such as by a court order or government request.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
After this period, data is securely deleted or anonymized.

5. Cookies & Tracking Technologies

Our website uses cookies to provide an optimal browsing experience. Cookies help us:

  • Improve website functionality

  • Analyse visitor activity

  • Support personalized marketing

You may adjust your cookie preferences at any time through your browser settings.

6. Your Rights

You have full control over your personal data. You may:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to the processing of your data

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, contact us at:

📩 Info@norascottvancouver.com

We respond to all privacy-related requests within a reasonable time frame.

7. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Company Name: Nora & Scott Vancouver
Email: Info@norascottvancouver.com