Return Policy

At Nora & Scott Vancouver, customer satisfaction is our top priority. If you are not completely happy with your purchase, you may be eligible to return your item. This Return Policy explains the conditions and procedures for returning products purchased through our store.

1. Conditions for Returns

To ensure a smooth return process, please carefully read the conditions below:

  • You may request a return only after you have physically received the item.

  • Return shipping costs are 100% the responsibility of the customer, including international postage and any customs fees.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

  • Trying on the item is allowed, but wearing it for daily use is not.

  • Ordering multiple sizes with the intention of returning part of the order is not permitted. This helps us keep sustainable shipping practices and ensure fair product handling.

2. Return Process

Please follow these steps to initiate your return:

  1. Request your return by emailing us at Info@norascottvancouver.com within 14 days of receiving the item.

  2. You will receive the appropriate return address for our supplier (located in China).

  3. Ship the item back entirely at your own expense, including any customs duties or international shipping fees.

  4. We strongly recommend using a tracked shipping method (Track & Trace) to avoid lost parcels.

3. Refunds

Once the returned item arrives at our supplier’s facility and passes inspection, your refund will be processed.

  • Refunds are issued within 14 days of approval.

  • The amount will be returned using the same payment method used for the original purchase.

  • Items that arrive damaged, used, or not in their original condition may be rejected or partially refunded depending on the assessment.

4. Liability

Please note the following important details:

  • We are not responsible for lost return parcels when tracking indicates that the package has been delivered to the return address you used.

  • Providing an incorrect shipping address during checkout is the sole responsibility of the customer.

  • Address mistakes must be reported within 24 hours of placing your order.

5. Contact Information

For any questions about returns or clarifications regarding this policy, please contact us at:

📩 Info@norascottvancouver.com