Terms & Conditions

These Terms & Conditions apply to all purchases made through the official website of Nora & Scott Vancouver. By using our website or placing an order, you acknowledge and agree to the following terms.

1. Applicability

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to every order, without exception.

2. Product Information

We strive to provide accurate, complete, and up-to-date product descriptions and images. However:

  • Minor discrepancies, typographical errors, or inaccuracies may occur.

  • Product colors may vary slightly due to screen settings or lighting.

  • Nora & Scott Vancouver reserves the right to modify product details at any time without prior notice.

3. Orders & Payments

  • Orders are processed only after full payment has been received.

  • Available payment methods can vary depending on your region.

  • Customers are responsible for verifying which payment options are supported in their location.

  • Nora & Scott Vancouver reserves the right to cancel or refuse orders that appear fraudulent or incomplete.

4. Processing & Shipping

We work with international suppliers to ensure high-quality fashion products delivered directly to our customers.

Processing Time

  • Standard processing time: 1–3 business days

Shipping Time

  • Estimated delivery: 3–7 business days, depending on the destination

  • Orders are shipped directly from our supplier in China, which allows us to offer a wide and frequently updated collection.

Please note: Delivery times are estimates and may vary due to customs, local postal delays, or seasonal demand.

5. Returns & Cancellations

All returns and cancellations must follow the procedures outlined in our official Return Policy.
Please review that document carefully before initiating a return.

6. Liability

  • Nora & Scott Vancouver is not responsible for loss or damage during shipping if tracking indicates that the parcel has been delivered to the address provided by the customer.

  • Customers are fully responsible for entering the correct delivery address during checkout.

  • Address errors must be reported within 24 hours of placing the order.

7. Intellectual Property

All content on our website—including text, images, graphics, designs, and logos—is the exclusive property of Nora & Scott Vancouver.
It may not be copied, modified, distributed, or used without explicit written permission.

Any unauthorized use may result in legal action.

8. Complaints Procedure

We take customer satisfaction seriously. If you have a complaint:

📩 Submit your complaint in writing via Info@norascottvancouver.com
We aim to respond within 5 business days.

9. Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with Canadian law (British Columbia).
Any disputes will be handled by the competent court in this jurisdiction.